Gifting FAQ

Choosing a thoughtful surprise? Here are answers to common questions about gift presentation, messages and delivery. Packaging and included extras vary by product, so please check the description and selected options on the item you are ordering.

Will my gift arrive ready to give?

Many of our gift sets are described as beautifully presented and ready to give, with gift wrapping included. Please check your chosen product’s description for exactly what is included. Ready-to-gift presentation is not the same for every item.

Is a presentation box included?

This depends on the product and option you choose. Some sets include a luxury gift box, while others are available with or without one. Letterbox gifts have their own product-specific packaging. Check the description and select your preferred option before adding the item to your basket.

Will an invoice or prices be included in the parcel?

If you are sending a gift directly to someone and need to know whether paperwork or prices will be included, please contact us before ordering so we can confirm for your chosen item.

How is my gift packaged for its journey?

Product descriptions explain the presentation used for individual gifts. Examples include gift boxes, tissue paper and shredded paper filling. These details vary by item and do not describe every product’s outer transit packaging. If you have a question about protection for a particular item, please contact us before ordering.

Is gift wrapping available?

Free gift wrapping is included with many of our gift sets where stated in the product description. Some products offer optional wrapping or a choice with or without a gift box. Please check the listing and selected option rather than assuming wrapping is included with every product.

Can I include a personal gift message?

Many gift sets include a gift card and envelope, as stated in their descriptions. Where the listing asks you to add a personal message at checkout, please leave your wording there. Follow any instructions on your chosen product, including requests for a gift note or box colour. If you are unsure where to enter your message, contact us before ordering.

How do I provide personalisation details?

For personalised items, follow the instructions and available options on the individual product page. Check names, spelling and your selections carefully before ordering. A gift-card message is separate from product personalisation. If the listing does not explain how to supply your details, please contact us before placing your order.

What are the delivery costs and dispatch times?

Our Shipping page states that shipping is free to England, Scotland, Wales and Northern Ireland, with additional costs for Dublin and international parcels. It lists gift sets as dispatched within 1–3 working days of order confirmation by first class post. Dispatch time is not an arrival-date guarantee. Please check your product’s notes and the Shipping page before ordering.

Can I send a gift directly to the recipient or arrange it for a special date?

Selected gift sets are specifically described as suitable for sending directly to the recipient, and products described as letterbox gifts are designed for letterbox delivery. Check your chosen listing for details. If you need a gift for a particular date, message us before ordering. Our Shipping page says we will do our best to accommodate requests, but please do not assume a specific arrival date is guaranteed.

Still unsure? Email prettylittlepresentsuk@gmail.com with the name of the product you are considering and we will be happy to help.